Privacy Policy
Effective Date:1 – aug 2024
1. Introduction
M/S Addara Hospitality (“we,” “us,” or “our”) is committed to protecting the privacy and security of our guests’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our hotel or use our services.
2. Information We Collect
We collect various types of information to provide and improve our services, including:
Personal Information: This includes your name, address, email, phone number, and payment information.
Booking Information: Details of your reservations, including room preferences, stay dates, and special requests.
Identification Information: Passport or ID details required by law.
Online Information: Information collected when you visit our website, including IP addresses, browser type, and usage data.
Communication Information: Records of any communication you have with us, including feedback, requests, or inquiries.
3. How We Use Your Information
We use your information to:
Process and manage your reservations.
Facilitate check-in and check-out.
Provide personalized services and offers.
Improve our services and customer experience.
Comply with legal obligations.
Communicate with you regarding your stay or any requests.
4. Sharing Your Information
We do not sell your personal information. However, we may share your data with:
Service Providers: Third parties who assist us in providing services, such as payment processors, IT services, and marketing agencies.
Legal Authorities: When required by law or to protect our rights, we may disclose information to government agencies or legal authorities.
Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be transferred as part of the transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, please be aware that no data transmission over the internet can be guaranteed to be 100% secure.
6. Your Rights
You have the right to:
Access the personal information we hold about you.
Request correction or deletion of your data.
Withdraw consent to the processing of your data.
Object to the use of your personal information for marketing purposes.